Frequently asked questions

Often, yes, and you can start an enquiry without the couple knowing. But we can't assume one person can approve every use of another person's photos or story, so we'll talk with you about the practical point at which the couple can check and approve the book. If early disclosure would spoil the gift, tell us and we'll work out the least intrusive approach.

They're used to make your private book, kept in private storage, and not shown publicly or used for marketing without separate permission. Our full privacy notice is being finalised and will be published before we accept personal stories. Privacy.

Digital illustration and generation tools help create the artwork, and every book is planned, checked and corrected by people. We'll be specific about the tools and providers in our privacy notice.

That's normal. We work with what you know, mark uncertain facts, and either resolve them with you or use a neutral treatment you approve. We don't invent connecting details.

We aim for recognisable likeness using the reference photos you supply, and human reviewers check it. It is an illustration, so we can't promise an exact likeness.

A handful of clear ones will get us started. We ask for useful types (each person, the couple, key places and objects) rather than a set number.

It depends on how quickly materials and approvals come back and on our current bookings. Tell us your wedding date and required delivery date when you enquire and we'll be honest about what's realistic. Typical timescales to be confirmed.

Yes. You can request corrections to the proof. Number of revision rounds and what counts as a correction versus a new scene: to be confirmed.

You can keep and enjoy your book and share it privately. Detailed rights terms to be confirmed and published in our terms.

Cancellation terms for bespoke work to be confirmed and published in our terms.

To be confirmed.

Delivery destinations to be confirmed. Tell us your country on the enquiry form.